Question 1

How do I create an account?

Accepted Answer

Download the app, tap Sign Up, verify your email, and you're ready to play. Full KYC is only required before withdrawing above $2,500 cumulative.

Question 2

Which devices are supported?

Accepted Answer

iOS 14+, Android 8+, plus Windows and macOS desktop clients. All builds sync your account and balance.

Question 3

Can I change my username?

Accepted Answer

Once every 90 days from Settings → Profile. Your handle at the tables updates immediately.

Question 4

How do I close my account?

Accepted Answer

Settings → Account → Close Account. Balance is paid out via your last verified withdrawal method.

Question 5

Which currencies can I deposit in?

Accepted Answer

USDT, USDC, BTC, ETH, SOL, BNB, TRX, plus Visa, Mastercard, Apple Pay, Google Pay and bank transfer (SEPA/SWIFT).

Question 6

Are there deposit fees?

Accepted Answer

No. Every supported method is 0% on our side. Network gas fees for crypto are paid by you at wallet level.

Question 7

How fast are deposits?

Accepted Answer

Crypto (except BTC/ETH) and e-wallets are instant. Card deposits take 1–3 minutes. Bank transfers take 1–3 business days.

Question 8

How long do withdrawals take?

Accepted Answer

Most crypto withdrawals settle in under 10 minutes. Card refunds take 1–3 business days. Bank transfers 1–3 business days.

Question 9

Are there withdrawal fees?

Accepted Answer

No platform fee. Crypto network fees are deducted at the network level and shown before you confirm.

Question 10

Why does my withdrawal need extra verification?

Accepted Answer

First withdrawal always requires 2FA. Above $2,500 cumulative you must complete KYC (ID + proof of address).

Question 11

What game modes are available?

Accepted Answer

NLHE, PLO, PLO5, Short Deck, All-In or Fold, Bomb Pot, Spin & Gold, MTTs and SNGs — across cash and tournaments.

Question 12

Can I create private tables?

Accepted Answer

Yes. Clubs let you spin up invite-only rooms and set your own stakes and formats. See the Private Club Rules.

Question 13

Can I multi-table?

Accepted Answer

Up to 8 cash tables and unlimited tournament tables on desktop; 4 tables on mobile.

Question 14

Is running it twice available?

Accepted Answer

Yes, on all NLHE and PLO cash tables when both players agree.

Question 15

How does rakeback work?

Accepted Answer

20–55% of your effective lobby rake is credited every Monday based on your prior 30-day rake tier.

Question 16

What are diamonds?

Accepted Answer

In-app currency used to open private club rooms and buy cosmetics. Earned through activity or purchased directly. Not redeemable for cash.

Question 17

How does the bad beat jackpot pay out?

Accepted Answer

Losing hand: 50%. Winning hand: 25%. Table share: 25%. Trigger is quad eights or better beaten in a raked cash pot.

Question 18

Is 2FA required?

Accepted Answer

Yes, before your first withdrawal. Both authenticator app (TOTP) and SMS are supported.

Question 19

Are the games fair?

Accepted Answer

Our RNG is independently audited annually. Every hand's shuffle can be verified from your hand history.

Question 20

What if my account is compromised?

Accepted Answer

Contact support immediately. We can freeze withdrawals, revoke sessions and restore access after ID verification.

Question 21

How do I become an agent?

Accepted Answer

Tap Apply as Agent, complete the short form, and our team will reach out within 24 hours.

Question 22

How much commission do agents earn?

Accepted Answer

25% up to 500 active players, 30% up to 2,000, 35% above 2,000. Paid weekly.

Question 23

How can I contact support?

Accepted Answer

WhatsApp and Telegram links are at the bottom of every page, or email support@mavopoker.com.

Frequently Asked Questions

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